AI / IVR
Voice and interaction
AI virtual receptionist vs. IVR: what really changes
An IVR makes callers press options; an AI receptionist listens to the whole sentence, understands and transfers. What the caller gains, what changes for the company, and what neither of them does.
Read the article600 ms
The time behind a reply
Why voice AI latency is measured in milliseconds
On a call, half a second of silence is already noticeable and two seconds feel like a failure. What makes up the latency of a voice receptionist, what barge-in is, and why the caller’s network counts too.
Read the article↗ SARI
Getting started
How SARI is deployed in a company
SARI is not bought from a web page: it is deployed per project on top of the telephony you already have. What the customer provides, what SARIBOT provides, where the data runs and what is not included.
Read the article1 : 1
Dedicated infrastructure
One server per customer: what dedicated infrastructure means and why it matters
Every SARIBOT deployment runs on its own server, in the jurisdiction the customer needs, with no data pooled with anyone else. What that implies in healthcare and telecoms, which controls come with it, and what cannot be promised.
Read the article